Tag Archive > customer service

“I’ve been loved before, so love me again”* – I’m loving the organisation!

Being a fan of recycling, reusing and saving money, I’m all for charity shops. However, my tendency for organisation means that I tend to feel a bit uncomfortable looking round the traditional clutter in many shops – just as I do at car boot sales and vintage shops. Things tend to be thrown together in [...]

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The irony of trying to connect to telecomms companies when (not) getting connected

Having recently moved house, and needing the home office to be connected, we were keen to arrange ahead of time the visit from the PlusNet engineer. As is often the case, this was not smooth sailing. All the assurances were there that the engineer was set to come in a 5 hour period between 1pm [...]

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The struggling High Street….

We all know that high streets have had a difficult few years feeling the pinch from the recession and the switch to online shopping. However it can be hard to feel too much sympathy when at times shops don’t appear to do much to help themselves. Based in the rural southwest, the shops here tend [...]

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World Cup betting

Although England are out of the World Cup, I still fancied a flutter on the games and decided to take advantage of the free and low-risk bets offered by various betting sites. If ever a business needed to take lessons in making information accessible, it’s these online bookies! I was obviously starting at a disadvantage, [...]

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Weight not, want not

Here’s a great example of a company using the information you give it to customise its products to suit you better. I wanted to share this link with you primarily because I love the product, the company website and am impressed with how they are using information from their customers to personalise their product and [...]

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Banks lose interest when you close an account

It’s January and time to do my tax return.  Now that I am banking online with e-statements I realised I’m missing the tax certificates which used to get sent out each April/May.  I had a good look online at my e-statements but this information seems to be missing – bank customer service advisors, please take [...]

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To tweet or not to tweet

Just posted a reply to Sathnam Sanghera’s Times Online article about twitter not being right for business:  http://tinyurl.com/yjcr3qs He seems to have totally ignored the small business sector when writing this article!  Strange, as they contribute a significant amount to the country’s economy.  Stats dated May 2008 from the Federation of Small Businesses indicate how [...]

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Simple but effective!

I’d like to share one of my bugbears.  It’s something which annoys me because it seems so simple yet is something which has been totally overlooked by companies, organisations and technical people.  How often do you download a PDF  – perhaps an e-ticket for flights booked or your insurance documents – and the file appears [...]

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