Being a fan of recycling, reusing and saving money, I’m all for charity shops. However, my tendency for organisation means that I tend to feel a bit uncomfortable looking round the traditional clutter in many shops – just as I do at car boot sales and vintage shops. Things tend to be thrown together in [...]
Category > customer service
The irony of trying to connect to telecomms companies when (not) getting connected
Having recently moved house, and needing the home office to be connected, we were keen to arrange ahead of time the visit from the PlusNet engineer. As is often the case, this was not smooth sailing. All the assurances were there that the engineer was set to come in a 5 hour period between 1pm [...]
Japanese rail timetables
Despite the frequent confusion when travelling in Japan, a country whose language, concepts and culture are so different to the UK, I was really impressed with their rail network on my last visit there. How’s this for an easy to read timetable (as long as you know your 24 hour clock):
The struggling High Street….
We all know that high streets have had a difficult few years feeling the pinch from the recession and the switch to online shopping. However it can be hard to feel too much sympathy when at times shops don’t appear to do much to help themselves. Based in the rural southwest, the shops here tend [...]
Looking for MORE laughs in Auld Reekie!
August 2010: We’re back! Having enjoyed the trip to the Edinburgh Festival last year, we thought we’d give it another try. And what a difference a year makes in terms of planning the shows. So what’s different?
World Cup betting
Although England are out of the World Cup, I still fancied a flutter on the games and decided to take advantage of the free and low-risk bets offered by various betting sites. If ever a business needed to take lessons in making information accessible, it’s these online bookies! I was obviously starting at a disadvantage, [...]
Weight not, want not
Here’s a great example of a company using the information you give it to customise its products to suit you better. I wanted to share this link with you primarily because I love the product, the company website and am impressed with how they are using information from their customers to personalise their product and [...]
Estate agents….
Estate agents are the perfect example of why intermediaries are best avoided when dealing with information exchange.
Banks lose interest when you close an account
It’s January and time to do my tax return. Now that I am banking online with e-statements I realised I’m missing the tax certificates which used to get sent out each April/May. I had a good look online at my e-statements but this information seems to be missing – bank customer service advisors, please take [...]
Dentists have their own flossify on sharing patient records…
‘Scuse the bad pun but something about this post needed to be lighthearted. The good news is that I have managed to get registered with an NHS dentist in Crewkerne. However my joy was short-lived when I discovered that NHS dentists do not transfer patient records. I’m still trying to work out why this is [...]
